New Return Request - ALPHA Territory® Support

MAKE A RETURN

Get in touch with us and we’ll help you with anything you need!

Return Process

We know returns can be a headache. Rest assured that at ALPHA Territory, we will do anything needed in our side to ensure your complete satisfaction.

Order Number*

Return Reason*

Order Information

Customer Details*

First Name

Last Name

Email address*

Confirm Email address*

Exchange - Wrong Size Ordered

We're sorry to hear you ordered the wrong size or that the items you ordered didn't fit as you'd like. Your satisfaction is our main priority, as well as being committed to exchange any items for your for free, so no worries about needing to exchange or replace any item!

Are the items you are returning for an exchange in compliance with our Exchanges & Returns Policy?*

Yes

We CANNOT ACCEPT or approve any items that do not qualify to be returned. Please check your return items carefully and exclude any items that do not comply with our Exchanges & Returns Policy from your return package.

Agree & Continue

Damaged Item

We're sorry to hear you have received a defective or damaged item in your order. If your order package and its item(s) have been damaged upon delivery, please take photos for evidence and submit them along with your request to us.

Do you see damage or imperfection in the entire order/package or on an individual item?*

Entire order

Only on an individual item

Please list the item(s) you are returning to us.*

Make sure you include color and size.

Please add any message, comments or notes of why the size wasn't right.*

Attach photos / documents of your return (Optional):

I accept and agree to the Exchanges & Returns Policy and confirm my return items comply with the requirements from it.

Please provide below as much information about the damaged item(s).*

Please list the item(s) you are returning to us. Make sure you include color and size.

Attach photos / documents:*

We're very sorry you received a wrong item with your order. Please provide us details of the items you received and which items are you missing and we will contact you with a resolution ASAP!*

Please provide clear photos of the wrong items you received, including the logo:*

Please allow us to make things right for you!

We're very sorry to hear you're unhappy with our products. Please communicate to us below how was your experience and what led you to become unhappy with what you ordered from us. We will do anything we can on our end to turn that around and meet all your expectations!*

Please list the item(s) you are returning to us. Make sure you include color and size.

How can we make this right for you?*

I would like to exchange the products received

I would like to return the products received for a refund

Please provide any photos or documentation that can help us understand your situation better:*

Please write your message below in regards to anything related to returning an item.*

Please feel free to provide any photos or documentation that can help us understand your situation better (optional):

This field should be left blank