We’re really sorry about this. If you have received a damaged item, please follow this link in order to get this resolved for you ASAP.
We know returns can be a headache. You ordered something, and now you have to return it (bummer!). But don’t worry! We have established a mechanism where this process can be as smooth as possible.
To learn more about how to return something, please Click here.
If you need to return something, please Click here.
For information about exchanges, please Click here.
Our customers’ complete satisfaction is the number one priority to all of us at ALPHA Territory.
In simple words, if there’s a mistake we made on our end with an order or product, please communicate it to us. We will work with you along the way to help you with the problem, whether is exchanging the item for you, giving you store credit or a refund in the event you didn’t like the item for any reasons (as long as the items are returned to us in the same as-new conditions without suffering any damage or alteration) whichever works for you better.
Returns and Exchanges Policy
Please read the following notes below regarding our returns and exchanges policy.
- Items must be sent back within 30 days of the delivery date.
- All items must be unworn & unwashed.
- Items cannot show any sign of damage.
- Items cannot show any stains or any other sign of wear.
- Items cannot be returned if the size label or hangtags have been removed.
- Each item needs to be in their original individual bag they were received.
- A restocking fee may be applied to the returned item depending of its condition when received.
- Damaged, defective, or incorrect items must be reported within 2 business days of delivery.
- ALPHA Territory is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returned items are thoroughly inspected before any action is taken.
- We reserve the right to issue a refund if an item is not approved after being inspected due to failure to comply with any of the requirements above.
- The buyer is responsible for covering shipping costs to return an item unless the mistake was made on our end with the item or order the item belongs to.
- We may refund you the shipping costs if circumstances have changed where we discover there was any mistake on our end, or something we could have done better. Your customer satisfaction will always be our priority.
- The buyer will be responsible for shipping charges if they want the unaccepted item to be sent back to them.
- Depending on the circumstances of your case, we may cover the shipping cost of sending your item back upon reviewing them.
Customer Service Policy
Our ALPHA Community is VERY important to us. Therefore, assisting you in the best way possible is our #1 goal. Please, always Contact Us and let us know of any problems you may be having and we’ll take care of it!