Misplaced, lost or stolen order

Last modified: May 26, 2019
Estimated reading time: 1 min

General Information

Before jumping into details please take these different options and scenarios below into consideration:

  1. All orders will be processes and shipped as they were original placed by the customer.
  2. We rarely can make changes to an order after is placed.
  3. It is the customer ultimately responsibility for providing an accurate shipping address. Please ALWAYS double your address before placing the order and in the confirmation email we sent you as soon as we receive your order.

Lost Order

In the unfortunate event of a misplaced, lost or stolen order while on its way to you, USPS will be responsible for it, NOT ALPHA Territory since once the order goes with USPS services, there isn’t really much we can do. However, we will always do our best to assist you with any situation you may have in order to reach a resolution for you in a timely matter, when communicating with USPS back and forth.

We always recommend you to contact USPS if you haven’t received a packaged after showing a “Delivered” status in the USPS Tracking Number we send you by email when we complete your order. Since you are the missing link that haven’t received the order, it will make more sense for you to start a claim with USPS (and most of the times it works even faster than us reaching out to the USPS). Make sure to provide USPS all information regarding your order, such as tracking number, address, recipient information and any other additional information they may require.

Once USPS responds to your claims, please keep us informed if there’s anything we can do or facilitate in order to expedite a resolution to your situation. Your patience is very appreciated while USPS communicates with you in regards to your claim.

Filing a claim is not always a certain guarantee that USPS will find your package, fully or partially compensate you or reimburse you for your lost/stolen package. However, once again, we will always be in your side in order to help you in any way we can with your situation.

You can always contact us and submit a request to us in regards to any situation described above you encounter so we can start helping you towards solving it in a timely matter for you.

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