I can’t see my order in my account

Last modified: April 16, 2019
Estimated reading time: < 1 min

If you just created an account with us and can’t view an order you placed in the past, it may be because you placed it using a guest account. Don’t worry, we can find and link past guest orders you made under your newly created account.

Please gather the following information and follow the steps below:

  1. Look for an email confirmation of the order
  2. Locate the Order ID and E-Mail you used when made that purchase.
  3. Submit a Request to us with the information above.

As soon as we review and find your information we will link those order to your account.

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